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Customer Interaction: Do You Hear Me Now?
Telephone Communication: Can you hear me now? With Cell phones fast out numbering the landlines we use, using them to our advantage may in reality be a disadvantage with our customer interaction...
View ArticlePersonal Space-How close do you let people come?
Personal Space-How Far Do You Think It Is? An aspect of space that we use to communicate with others is air space around us. We assume that this is our personal territory, much like a private air...
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Customer Service Equals The Five Cs
The Five C’s of Effective Execution The Five C’s of Effective Execution Pay a Key Role in Superior Customer Service. To have mastered these five measures means that you have mastered the way to...
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Assessment Business Center Starts a Forum-Understanding People is the Key!
A Forum is Now Ready for YOU Tony posts on this blog site about many different subjects and now he wants to hear from you! He has now created a new forum where you can go to get the help you need...
View ArticleAvoid Assessment Mistakes-A Vital Read
3 Critical Mistakes Trainers Commonly Make As They Implement And Use Assessments… …And How You Can Avoid Them By Dr. Tony Alessandra Mistake #1–Thinking That A Paper-Based System Is Cost Effective When...
View ArticleCommunication Adaptability Series — Flexibility part 5: Respect for Others
Flexibility part 5: Respect for Others Respect for others goes beyond the Golden Rule. You remember the Golden Rule? “Do unto others as you would have others do unto you.” It’s been around for over...
View ArticleCustomer Service — The DISC Styles Way
Everywhere you turn today, you hear about the importance of customer satisfaction. From the bank to the phone company to the video store, every business seems to proclaim “The Customer Is King,” that...
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8 Steps to Outstanding Sales Structure
Today’s blog entry comes from sales and speaking expert Patricia Fripp! Patricia explores the 8 ingredients which are key to the structure of any successful sales presentation. Do you know them all?...
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Customer Service Map to Instant Gratification
What could be more important to a successful customer service strategy than offering your clients instant gratification? When the customer wants something– or worse yet, has a problem– your ability to...
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Creating a Customer Focused Culture for Your Business in One Step
Customer Service is often something that is overlooked by businesses today. We all know that we should provide a stellar experience for our customers- but where do we start? Shep Hyken shares his road...
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Creating Your Customer Service Mantra
Does your company have a Customer Service Mantra? For some companies, their Mantra is their customer service promise. For companies that are striving to put the customer first, a Mantra or tagline can...
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Customer Experience is Your Best Marketing
This week on Platinum Rules for Success, Shep Hyken explains why the customer experience — not paid advertising or smart SEO execution — is the true marketing gift that keeps giving. A New York Times...
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Competitive Advantage – A Culture Focused on High-Value Experiences
Establishing and re-establishing a competitive advantage is at the heart of what business leadership focuses on. In any given industry there can be dozens, sometimes hundreds, of competitors all vying...
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